Thomas Cook, Viman Nagar, pune

Tours and Travel Store in Viman Nagar, pune, maharashtra

Got Singapore Visa and currency on time and at good rate.

Got visa easily in a week without any reminders or follow-ups. Thanks to thomas cook.

I am writing this as a humble note of appreciation for the quality service provided by your Executive - Saurabh Bhutkar on our Singapore Visa Process I must say the correct and prompt support extended by him was appreciable. He answered all my queries and was very polite and helpful throughout the service. You should certainly feel proud of such resources, who can bring in goodwill for the company. I appreciate the way you have trained your staff and the way they are following their duty perfectly. Keep up the good work. Once again thank you for the good service and I wish the company a lot of success. Thanks Ashish Gupta

Good and professional services from Thomas Cook..

Staff is coprative team

Though we didn't took a package from them as it was out of our budget, but the travel agency is good. Person sitting there was helpful.

Must use agency for your next travel.

Tours, travels and Money Exchange

Thomas Cook products are good. Pre-tour meeting with details of tour, instruction and meeting other members of the group tour from same city is desired.

This is regarding my experience of Europe for All trip which I have taken on 24 April. I would like to Big thanks to Thomos cook team for excellent planning of trip. I had great time in trip. A Special Thanks to Mr.Naresh Sir our tour manager. He has managed our tour excellent.Had very nice time and enjoyed very well under his guidance. he has taken our care like parents.I would love to go again on trip with Thomos cook and Mr.Naresh Sir in future. Also I would like to Thanks Mrs.Chetna Rawal sales Person for initial assistance and guidance about tour and Miss.Karishma Yande for VISA assistance. Thanks, Pankaj Koli

Arranagement was Nice, Local support was appreciated. Hotels was outstanding. Time Punctuality on every day for Pick up from Hotel for sightsisigh.

We really enjoyed our recent trip to Prague, Vienna & Budha Pest .This was the best holidays organised by Thomas Cook. The staff at Vimannagar branch went of their way to make our trip a memorable one. Chetana Mam & Arshi Mam were very helpful.We highly recommend Thomas Cook & will definitely plan our next tour.

Always a nice experience while booking my trip from here. Every minor details taken care perfectly. Happy holidays..!!!

I have travelled twice through Thomas Cook. It was really great experience.....

It was good experience.

Thomas Cook it means what you want where available everything in anywhere Thank you Chetna 🙏🏻👌🏻

Hassle free process, friendly staff especially Shweta.

We went for their "East Europe Dhamaka" packaged tour last week. Booking, visa assistance, and other official paperwork went through smoothly, thanks to the team at the Viman Nagar office of Thomas Cook. The trip went well for us. But, apart from that, here are some important observations: 1. The package stated 6N/7N duration but in reality, we got only 5 complete days of tour. The first day we arrived at Vienna was at around 6:30 pm, and we were made to wait for over 3 hours for the other group members to arrive, only then the coach would start. We were not informed clearly about the 3+hrs wait time at the airport, otherwise, we could have taken a cab ourselves and checked into the hotel, to maximize the tour time for us. Instead, we were made to check-in at around 11:30pm, and were given packed veg meals (when we had clearly opted for non-veg). The last day of the tour did not have any activity as well, and we were made to waste the entire first half in the hotel, only to check-out and catch an afternoon flight (at 3 pm from Prague). 2. At the time of booking, we were told that middle-eastern airlines are provided for travel. But in reality, we were made to travel via Air India (with horrible service and food - something that will go into separate review for Air India), take the flight via Delhi, even though our hub was via Mumbai (traveling an extra leg). Apparently, this issue happened due to increased air fares because of Jet Airways' withdrawal. The same reason was cited for the airlines chosen for return journey - the great Ukraine International Airlines - which is globally infamous for extorting passengers of extra money even for issuing boarding passes (as much as 15€)! The service and food are the worst kind of nightmare that one can imagine. I had to tolerate a super-high intensity reading light coming from my fellow passenger's seat for the entire duration of 8 hrs, simply because the flight crew wouldn't help turn it off. Upon requesting multiple times, they rudely stomped off instead of responding to our calls. I was aware of their pathetic service, and so had informed Thomas Cook in advance about this, but they reiterated that we are on a "budget" tour, which brings me to my next point. However, on our return journey, we saw a huge group from Kesari traveling Emirates, and their package was of the same "budget category". 3. It is perhaps the worst when one is made to realise that they cannot afford something and so should be happy with whatever they are getting. This is exactly the same feeling which we went through since the beginning of the trip. During the tour, we were constantly reminded in different situations that we are on a "dhamaka" and budgeted tour, so the choice of hotels and restaurants were as per our package standards. We really took offence to this but did not say this to our tour manager as we didn't want to mess things up. We really felt that we got what we could afford and we couldn't get a better experience in the money we paid to our travel partner. 3. It is known globally now that almost entire Europe is facing heat wave this summer and this was also known to Thomas Cook. The first hotel we stayed in Vienna was reasonably good, as it was an Ibis property. But the next day we were told that we should not have similar expectations from the next two hotels as we were on a "budgeted tour" and we got Ibis in Vienna due to sheer good luck. (By then, we had started hating the word "budget" and "dhamaka"). We spent sleepless nights in the hotel in Budapest due to mosquitoes, noisy cars, and no air for ventilation. By the time we reached Prague, we were so worn out that the weather God blessed us with a pleasant weather, and the hotel with a table fan. 4. The coach we were given was indeed nice and cool, something that we looked forward to travel in each morning, only to escape the claustrophobic conditions in the hotel. Overall, Thomas Cook should revise the itinerary to make optimum utilisation of the travelers' time. Also, the word "budget" should be used sensibly. Thanks!